Case study

Building sales teams negotiation and value communication skills

Client Situation

Our client is a leading innovator in sickle cell disease treatments and was looking to support their local sales teams in managing payer objections to support improved negotiation outcomes.

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Project Scope

To build sales teams negotiation and value communication skills through ensuring a robust understanding of the client's clinical information, whilst understanding the optimal methods of communicating with payers and addressing objections

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Solutions

    Organized a mock negotiation workshop involving client team, distributor team and proxy payers

  • Designed market-focused negotiation workshops
  • Simulated negotiations between proxy payers and sales teams
  • Observed the type of interactions, payer objections and responses of distributor teams alongside the feedback and suggestions provided by payers
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Results

  • Consolidated the key takeaways from the mock payer negotiations workshop::
    ○ Payer objections and team’s responses to value story and key targeted patient population
    ○ Strengths and weaknesses in the value story and challenges faced
  • Collected feedback from payers in terms of the key points to be focused during the actual negotiations-optimised effectiveness of negotiations and improved access across 3 major institutions